How can you contact us?
a) By using the form below or Facebook Messenger on our page.
b) By phone 01228-540537 or Out of Hours and SMS 07902 784 710
c) By Post F.A.O The Manager, Well Done Solutions, Unit 4, Earls Lane, Carlisle, Cumbria, CA3 8DG
Is there a problem?
What can I do?
How Can I Make a Complaint?
Unfortunately sometimes things do go wrong. Hopefully with common sense and good will, they can be sorted out to everyone's satisfaction before resorting to the law.
1) if you have a question please use the normal from of contact
2) If you have a issue that you think can be resolved contact the Manager.
3) Making a formal complaint must be done in writting outlining your complaint within seven days of the incident.
4) If you are not happy with the response to your complaint there is always the option of going to the BHTA of whom we are a member. Their information is below with the link.
As a member of British Healthcare Trades Association (BHTA) who represent more than 450 companies who make and sell many different products and services, known as Assistive Technology products, designed to help vulnerable people in their own homes as well as in the NHS and in the community. These include all sorts of mobility products like scooters and wheelchairs, stairlifts and hoists, and stoma and incontinence products.
The BHTA Code of Practice is the first in the healthcare industry to have been approved by the Chartered Trading Standards Institute. The reason we've done this is to reassure you that our members are responsible businesses and not involved in inappropriate selling tactics.
A condition of BHTA membership is that they abide by our Code of Practice. This means that:
You can expect a high standard of behaviour and service from them.
Their behaviour is policed.
Members, through the BHTA, keep themselves up to date with legislation and best practice.
Should anything go wrong and can't be resolved with the company then you can call on us for assistance.
Independent arbitration is available for resolution of complaints.
How to complain to the BHTA